At Awesense, we are committed to providing our customers with exceptional service.
As providing this service may involve the collection, use and disclosure of some personal information about
our customers and visitors, protecting their personal information is one of our highest priorities.
We will inform our customers and visitors
of why and how we collect, use and disclose their personal information, obtain their consent where required,
and only handle their personal information in a manner that a reasonable person would consider
appropriate in the circumstances.
This Personal Information Protection
Policy outlines the principles and practices we will
follow in protecting personal information. Our privacy commitment
includes ensuring the accuracy, confidentiality, and security of personal information
and allowing our customers and visitors to request access to, and correction of, their personal information.
Personal Information –
means information about an identifiable individual. Personal information does not include contact information (described below).
– means information that would enable an individual
to be contacted at a place of business and includes name,
position name or title, business telephone number, business address,
business email or business fax number. Contact information is not covered by this policy or PIPA.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal
information are obvious and the customer or visitor voluntarily
provides his or her personal information for those
purposes, we will communicate the purposes for which personal
information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect information
that is necessary to fulfill the following
To verify identity;
To deliver requested products and services;
To process a newsletter subscription;
To enrol the client in a program;
To deliver company information or news about Awesense;
To ensure a high standard of service;
1.3 This site makes use of Google Analytics to track how visitors interact
to "remember" what a visitor has done on previous pages / interactions with
the website. Note that it does not track personal information. Read the Google Analytics Privacy document for more information.
Policy 2 – Consent
2.1 We will obtain consent to collect, use or disclose personal
information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided explicitly or it can be implied where
the purpose for collecting using or disclosing the personal information
would be considered obvious and the customer or visitor voluntarily provides personal
information for that purpose (such as providing information via a form on the website).
2.3 Consent may also be implied where a customer or visitor is given notice
and a reasonable opportunity to opt-out of his or her personal information
being used for mail-outs, the marketing of new services or products,
and the customer or visitor does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is
necessary to provide the service or product, or the withdrawal of consent
would frustrate the performance of a legal obligation, customers or
visitors can withhold or withdraw their consent for Awesense to use their
personal information in certain ways. A customer or visitor’s decision to
withhold or withdraw their consent to certain uses of personal information
may restrict our ability to provide a particular service or product. If so,
we will explain the situation to assist in making the decision.
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose personal
information where necessary to fulfill the purposes identified at the time of collection or
For surveys in order to enhance the provision of our services;
To contact our customers or visitors directly about products and services that may be of interest;
3.2 We will not use or disclose personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell lists or
personal information to other parties.
Policy 4 – Retaining Personal Information
4.1 If we use personal information to make a decision that directly
affects the customer or visitor, we will retain that personal information
for at least one year so that the customer or visitor has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain customer or visitor
personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure
that personal information is accurate and complete
where it may be used to make a decision about the
customer or visitor or disclosed to another organization.
5.2 Customer or visitors may request correction to their
personal information in order to ensure its accuracy
and completeness. A request to correct personal information must be made
in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be
inaccurate or incomplete, we will correct the information
as required and send the corrected information to any organization
to which we disclosed the personal information in the previous year.
If the correction is not made, we will note the correction request in the file.
Policy 6 – Securing Personal Information
We are committed to ensuring the security of
personal information in order to protect it from unauthorized access,
collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 We retain personal and
contact information using a secure, cloud-based service that invests heavily in the
protection of client information through governance controls, audits,
alerts, redundant & secure backups, encrypted data transfer and a SAS70 Type II hosting facility.
6.4 We will continually
review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Access to Personal Information
7.1 Customers and visitors have a right to access their personal information, subject to limited exceptions.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also share how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
Policy 8 - Regular Review of Policy
8.1 We will review these policies on a regular basis to ensure we provide our customers and visitors with privacy protections following the best practices of the industry. As such, these policies are subject to change. Please refer to this page for the most current information.